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Returns & Refunds

Return Eligibility Requirements

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date
  • Any items marked 15% off or more at time of sale, will not be accepted for return.
  • All returning products are subjected to a 35% restocking fee, with tax and shipping excluded. 


How To Make A Return

    Return For An Exchange:

    We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).


    Return For A Refund:

    • Must be postmarked within 14 days of the delivery date.
    • Return shipping costs are the customer’s responsibility. 
    • Refunds are refunded back to the original form of payment (restocking fee of 35% will be deducted). 

    When Mailing A Return:

    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return.
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
      • Please do not send the product back to the manufacture. Send returns to the following address:
      Cree Origins 
      P.O Box 1281
      Ouje-bougoumou, QC
      G0W 3C0
      • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
      • Returns that are postmarked after 14 days of delivery date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.

      If you have any questions about the process above please email us